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ASOLO REPERTORY THEATRE

Box Office: 941.351.8000 / 800.361.8388

WORK WITH US


 

ASSISTANT TICKET SERVICES MANAGER
 
The role of the Box Office is to provide the highest standards of customer service in order to achieve optimal sales of tickets and other services. 
 
Reporting to the Ticket Services Manager, the Assistant Ticket Services Manager is responsible for providing the best possible standard of service, supporting Box Office staff in sales and services and assisting the Ticket Services Manager in the day-to-day operation of the Box Office

Main Duties and Responsibilities

  1. Actively and effectively manage the Ticket Services team and its sales areas, assisting with the management and supervision of all sales areas.
  2. Provide support, assistance and feedback to all staff when on duty to ensure that the best possible service is offered at all times.
  3. Work to effectively resolve queries and problems and reporting on show-related complaints; recommend improvements in customer service standards and procedures.
  4. Advise the Ticket Services Manager of all staff-related performance issues and where individual feedback has been given.
  5. To be responsible for the management of Box Office accounting standards and the safekeeping of monies, when Ticket Services Manager is not available.
  6. Ensure the accurate and timely set-up of Ticket Services staff schedules.

 Essential Experience

  • A minimum of two years’ proven track record in a customer service environment.
  • Experience of successfully managing staff.
  • Box Office/ticketing experience; preferably in Tessitura.
Essential Skills
  • Strong verbal and written communication skills.
  • Good understanding and working knowledge of software packages (i.e Microsoft Word, Excel, Outlook).
  • Ability to deal with a wide range of different customers in a positive manner.
  • Ability to generate and present figures and reports.
  • Significant problem solving skills and the ability to handle conflicting priorities.
  • Excellent organizational skills.
To apply, submit cover letter, resume, and references via our online application.
 

 


 

TICKET SERVICES REPRESENTATIVE
 
Asolo Repertory Theatre, Florida’s premiere professional theatre located in Sarasota, FL seeks part-time individuals to provide outstanding customer service to theatre patrons.
This position handles inbound and outbound single ticket and subscription phone sales campaigns and assists current and potential subscribers with questions, comments, and sales.
 
Responsibilities include:
  • Manage and develop patron relationships with single ticket buyers and subscribers both in person and over the phone.
  • Make outgoing sales calls in efforts to help patrons renew/buy new season subscriptions.
  • Answer incoming phone calls timely and accurately in order to sell single tickets to productions.
  • Upsell and recommend ticket and subscription packages and special promotions.
  • Assist customers with questions about productions, theatre layout, and seating.
  • Accurately handle sales with credit cards, checks and cash. 
Qualifications:
  • Previous customer service experience
  • Telemarketing and Tessitura experience a plus
  • Professional etiquette and work ethic
  • Attention to detail and excellent communication skills
  • Self-motivated, able to multi-task in a fast-paced environment
  • Ability to meet sales goals
  • Excellent computer skills
  • Ability to lift at least 30lbs
  • Able to work 20-30 hours per week, including some evenings and weekends
  • To apply, submit cover letter, resume, and references via our online application.
To apply, submit cover letter, resume, and references via our online application.
 

 

 


 

GRAPHIC DESIGN ASSOSIATE
 
REPORTS TO: Marketing Director
 
GENERAL SUMMARY: Responsibilities include conceptualizing, designing and producing advertising and collateral materials to promote theatrical events and support institutional marketing for the theatre and its departments. Responsible for ensuring that high quality standards are met and that materials creatively and consistently reflect the company’s brand identity. Emphasis will be on producing designs that communicate our messages with high visual impact.
 
ESSENTIAL JOB FUNCTIONS:
  • Conceptualize, design and deliver customized promotional, institutional and educational materials for the Marketing, Development, Artistic, Education & Outreach Teams, including multi-page brochures and playbills, signage, displays and installations, advertising, print and web advertising, presentations and video design elements, invitations, corporate materials, posters, postcards, flyers and more.
  • Work with other graphic, video and web designers to ensure consistency in branding.
  • Present options for design treatments and amend designs according to senior leadership team comments.
  • Work with print vendors, mail houses, etc. to assure that jobs are completed accurately and on schedule.
QUALIFICATIONS:
  • At least two years of professional graphic design experience or a combination of post-high school education and related work experience totaling five years. Experience in graphic design for the performing arts preferred.
  • Strong conceptual thinker who possesses a wide range of design capabilities including a solid background in print, branding, typography, catalogue or program production and some web design experience.
  • Strong knowledge of Adobe Creative Suite (Photoshop, Illustrator and InDesign) on Mac platform
  • Strong layout skills
  • Strong photo editing skills including Photoshop touch-up, color correcting and cropping
  • Excellent communication, organizational and project management skills.
  • Ability to produce materials and make changes in a timely manner and juggle several on-going projects at once
  • Impeccable attention to detail
  • Ability to work independently
  • Copywriting experience preferred.
  • Some evening and weekend hours may be necessary
Position requires 40 hours per week, working on-site in the Asolo Rep marketing department. To apply, submit cover letter, resume, design samples, references, and salary requirements via our online application.
 

 

 

 

 

 

Asolo Repertory Theatre is an Equal Opportunity Employer. All applicants will be reviewed without regard to race, age, religion, color, sex, veteran status, national origin, marital status, or sexual preference.