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ASOLO REPERTORY THEATRE

Box Office: 941.351.8000 / 800.361.8388

Common Questions

What are the box office hours?
Where do I park?
What are the directions to the theatre?
Is there more than one theatre?
What happens if I'm late to a show?
What if I miss my show?
Can I exchange my tickets?
Can my tickets be refunded?
My seats are 1 and 3. Are these together?
What types of discounts do you offer?
Are the theatres accessible to persons with disabilities?
Can I subscribe or donate online?
Can I bring children to the theatre?
What is your policy on cameras and cell phones in the theatre?
Do all shows have an intermission?
What is the dress code at Asolo Rep?
Do you have tours of your facility?
How can I be reached in case of an emergency?

What are the box office hours?
During season, the box office is open Monday 10am to 4pm, Tuesday - Thursday 10am to 7:30pm, Friday and Saturday 10am to 8pm and Sunday 10am to 2pm. Box Office phone lines close one hour prior to any performance. The box office closes at 5pm when no evening performances are scheduled.
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Where do I park?
Plenty of convenient free parking is available in front of the FSU Center. Parking for the disabled is located in the front and east of the building with ramp access to the lobby.
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What are the directions to the theatre?
Asolo Rep is located in the FSU Center for the Performing Arts adjacent to the Ringling Museum of Art in Sarasota, just one hour south of Tampa and two hours from Orlando. From I-75 take the University Parkway exit 213 west and continue about six miles to the intersection of University Parkway and U.S. 41/Tamiami Trail. Cross through the light and toward the Ringling Museum. Turn right into the parking lot at the sign for Museum Parking. The Center is at the north end of the parking lot. Plenty of convenient free parking is available in front of the FSU Center. Parking for the disabled is located in the front and east of the building, with ramp access to the lobby.
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Is there more than one theatre?
Yes. The FSU Center for the Performing Arts houses two theatres. The main performance space for the Asolo Repertory Theatre is the Mertz Theatre, a beautifully restored 500-seat facility originally built in 1903 as an opera house in Dunfermline, Scotland. The FSU/Asolo Conservatory performs primarily in the intimate and contemporary 161-seat Cook Theatre, also housed in the center. Asolo Rep often performs one show a year in the Historic Asolo Theater, America's only 18th century European theatre, located in the Ringling Museum of Art's Visitor's Pavilion.
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What happens if I'm late to a show?
To cause the least amount of disruption to the performance and the other patrons, if you arrive late you will be seated at the discretion of the house manager. You might not be seated in your assigned seat until intermission.
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What if I miss my show?
Tickets are non-refundable and may not be exchanged once a performance has passed.  
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Can I exchange my tickets?
Subscribers may exchange for another performance of the same show up to 24 hours prior to curtain. If you are a Flex Pass subscriber, you may exchange your tickets to any show within the Asolo Rep season up to 24 hours prior to curtain. If you are not a subscriber, you may exchange your tickets for another performance of the same show for a $5 per ticket fee. Call the box office at 941-351-8000 or 800-361-8388.
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Can my tickets be refunded?
No, all sales are final. If you cannot attend a performance and wish to donate your tickets back to the theatre, please call the box office at 941-351-8000 or 800-361-8388 in advance of your performance date. You don't even have to bring the tickets to us! We will happily accept the tickets for re-sale, and give you a tax receipt and our heartfelt thanks for your donation.
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My seat numbers 1 and 3 are these together?
Yes. Seats on the left side of the theatre are odd-numbered and seats on the right side are even-numbered, starting in the center.
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What types of discounts do you offer?
Please visit Ways to Save to get information on the many discounts offered by Asolo Rep.
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Are the theatres accessible to persons with disabilities?
Yes, the theatres, parking and bathrooms are all fully accessible to persons with disabilities. Wheelchair seating must be requested in advance when ordering tickets by calling the box office at 941-351-8000 or 800-361-8388.
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Can I subscribe or donate online?
You can donate online HERE.  You can purchase a subscription online HERE.
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Can I bring children to the theatre?
Asolo Rep offers a wide range of programming and age-appropriateness varies. Many of Asolo Rep's shows are appropriate for teens. If you have questions about the age-appropriateness of any show, please call the box office at 941-351-8000 or 800-361-8388. 
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What is your policy on cameras and cell phones?
NO Cameras or recording devices of any kind are permitted in the theatres. We kindly ask that cell phones and pagers be turned off during performances.
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Do all shows have an intermission?
Most shows at Asolo Rep have at least one 15 minute intermission. On occasion, however, a show may be performed without an intermission. Please call the box office at 941-351-8000 or 800-361-8388 after a production has opened for information on running times and intermissions.
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What is the dress code at Asolo Rep?
At Asolo Rep you'll see all types of dress – from cocktail attire to resort casual to jeans. Most patrons dress as they would to go out to a restaurant. Evenings and opening nights tend to be a little dressier than matinees. Ladies should always wear something on their shoulders, as the theatre tends to be cool.
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Do you offer tours of your facility?
Yes. Free tours including the rehearsal halls, costume shop and both theatres, are available by appointment by calling 941-351-9010 ext. 3000 or emailing asolotours@asolo.org. 
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How can I be contacted in case of an emergency?
Notify the house manager before curtain and give him your name and seat location. Please turn off your cell phone or pager during a performance.
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